If there is no internet connection via our mobile router or your Wi-Fi network, all data (photos, emails, SMS, form submissions, analytics etc.) are temporarily stored in an upload queue. As soon as the connection is restored, all data will be uploaded & sent out.

You can check the current status of the upload queue:

1	Open the In-App Settings menu bar by tapping the upper right corner in the App.
2	Select “Queue” and enter your Exit/settings password.
3	Now you can see if there is any data that has not been uploaded/sent yet. If there is unsent data, make sure that the Photo System has internet connection (e.g. Connect to Wi-Fi). If the queue is still full although there is good internet connection, try to Restart the Photo System. If this doesn’t help either please consult your local network administrator to investigate the internet connection - perhaps certain outgoing connections are being blocked. If the queue does not empty or empty only very slowly, your itnernet connection is not good enough. If the queue still is stuck please contact the 📞 UpReach Customer Support.

Yes, you can sync all photos of a Deployment live into your Dropbox, based on predefinable conditions. For more info please refer to Sync a Deployment's photos/videos live to a Dropbox folder.

There are two ways to design your own Start Screen with custom capture mode icons:

1. Include the icons in you Start Screen background image/animation and hide the Capture Mode icons

2. Upload separate icons for each capture mode

Visit 2. Start Screen & general settings for more information.

Fully assembled the System has the following specifications:

• Photo Booth: 52cm x 38cm x1 60cm; 35kg

• Print Terminal: 34cm x 49cm x 84cm; 45kg

• Space required: 2m x 2,5m (min. 1,5m x 1,5m) floor area with a 1,3m x 1,9m background surface (e.g. wall)

Depending on the service you ordered the shipping you receive might vary. The standard solution however comes as follows:

• Photo Booth: 60cm x 60cm x 120cm, 35 kg

• Print Terminal part 1: 70cm x 42cm x 58cm, 20 kg

• Print Terminal part 2: 55cm x 40cm x 35cm, 25 kg

As power supply a standard 220V connection is needed. The Y-shaped power cable that comes with the system is 1,8m long and provides power for both the Photo Booth and the Print Terminal. If no wall-plug is within reach make sure to provide an extension cable.

A Wi-Fi or LAN/Ethernet cable connection is strongly recommended. If none is available the internal LTE-router is used to provide a mobile connection. If under certain circumstances a LTE connection might fail all content is stored on the device and shared as soon as a connection is available again (see Upload queue (automatic offline mode)).

The system should ideally be used indoors, on level ground and is not to be exposed to rain, high humidity, direct sunlight or extreme cold. The approved temperature range is between 15°C and 30°C.

The Photo System can be used outdoors if the following conditions are fulfilled:

1. It must not be exposed to direct sunlight, moisture, heat or cold. The outside temperature must be between 10°C and 30°C.

2. It must not be exposed to the weather (e.g. rain, snow, hail etc.).

3. It must be set up on solid, even & level ground.

The Photo System is controlled via a touchscreen display. Tapping on the start button starts a short countdown (usually 3 seconds) after which the camera starts capturing a photo or video.

It is recommended not to use the system under extreme lighting conditions such as direct sunlight, backlight or single-source lighting (e.g. stage light) to ensure a satisfying picture quality.
You should avoid using reflective or transparent backgrounds (e.g. mirrors and windows) or surfaces of dark color.
The system comes with a internal lighting solution that provides proper lighting for most circumstances. If you find the brightness on the pictures not to your satisfaction, you can adjust the Camera settings via the software interface.

Additional lighting can always improve the image quality, especially for video capturing and in dark locations. Please contact your UpReach project manager for further information.

Most UpReach devices - including the UpReach Classic and UpReach Pro - start automatically after connecting them to power. Only some need to be started manually - please refer to the manuals enclosed with the device for further information.

Please refer to the manual enclosed with your device for more information or visit Reload/insert printer consumables.

In the event of damage the repair costs will be charged based on our repair price list. Please contact your UpReach project manager for further information.